The Namkhan: Outdoor Swimming Pool SOP
Ensuring a clean, safe, and inviting pool experience for our esteemed guests.
View Pool Rules
Purpose and Scope
Purpose
Maintain a clean, safe, and inviting outdoor pool space for guests.
Scope
Covers cleaning, maintenance, and safety protocols for all pool staff.
Location
Outdoor swimming pool by the Nam Khan River in Laos.
Staff Responsibilities
Housekeeping
Daily cleaning and chemical balancing of the pool.
Recreation
Oversee guest safety and provide assistance when needed.
Pool Supervisor
Ensure adherence to safety, cleanliness, and luxury service standards.
Daily Opening Procedures
1
6:00 AM - Preparation
Gather necessary cleaning tools for pool maintenance.
2
6:15 AM - Surface Cleaning
Skim pool surface, brush walls and floor to prevent algae build-up.
3
6:30 AM - Deep Cleaning
Vacuum pool bottom to remove settled dirt and particles.
4
6:45 AM - Area Maintenance
Clean pool deck and arrange furniture neatly.
Water Quality Maintenance
pH
7.2 - 7.6
Chlorine
1.0 - 3.0 ppm
Alkalinity
80 - 120 ppm
Temperature
26°C - 28°C
Filter and Equipment Check
1
Filtration System
Inspect daily to ensure proper functioning.
2
Filter Baskets
Clean and backwash filters when necessary.
3
Pump System
Check for leaks, unusual noises, or malfunctions.
Guest Safety and Regulations
Signage
Display pool depth markers and rules clearly.
Safety Equipment
Ensure life rings and first aid kits are accessible.
Lifeguard Duties
Station at visible point with clear pool view.
Recreation Staff Duties
1
Assist Guests
Provide information about pool use and amenities.
2
Enforce Rules
Ensure guests adhere to pool regulations for safety.
3
Luxury Service
Offer fresh towels and cold water to enhance guest experience.
Evening Closure Procedures
1
6:00 PM - Final Cleaning
Skim pool surface and arrange furniture for the next day.
2
6:15 PM - Water Check
Test and adjust chemical levels for overnight balance.
3
6:30 PM - System Check
Set filtration system for overnight operation if necessary.
4
7:45 PM - Secure Area
Turn off lights and lock pool gate.
Weekly Deep Cleaning
Thorough Scrubbing
Clean pool walls and tiles meticulously.
Filter Maintenance
Remove and clean all filters thoroughly.
Furniture Inspection
Deep clean all poolside furniture and fixtures.
Emergency Procedures
Medical Emergency
Call emergency number immediately. Provide first aid until help arrives. Document incident thoroughly.
Equipment Malfunction
Close pool immediately if filtration or pump system fails. Contact maintenance for urgent repairs.
Chemical Imbalance
Close pool if chemical levels are unsafe. Adjust levels and retest before reopening.
Guest Experience Enhancement
Poolside Services
Offer light refreshments and complimentary sunblock to guests.
Impeccable Standards
Maintain cleanliness and organization reflecting five-star reputation.
Tranquil Atmosphere
Ensure poolside ambiance aligns with hotel's standards of excellence.
Health and Safety Considerations
1
Regular Testing
Conduct frequent water quality tests to prevent health hazards.
2
Trained Staff
Ensure lifeguards or trained staff are present during pool hours.
3
Compliance
Adhere to local health codes and international pool safety standards.
Staff Training
Maintenance Training
All staff trained in pool maintenance and chemical handling.
Safety Certification
Lifeguards certified in water safety and CPR.
Regular Updates
Refresh staff on emergency protocols and new procedures.
Record Keeping
Daily Logs
Record chemical levels, cleaning activities, and incidents.
Weekly Reports
Document deep cleaning procedures and outcomes.
Supervisor Review
Pool Supervisor to review all logs and reports regularly.